Customer Service Consultant

Apply now Job no: 611032
Work type: Permanent Full Time
Location: Parramatta
Categories: Customer Service, Operations

Working for AMP
Working for AMP means being part of a company that values diverse thinking, encourages collaboration and promotes innovation.  It’s an environment that offers challenging and exciting work as well as opportunities for professional growth. We’re flexible enough to allow you to make the most of your life, both professionally and personally.

We are looking for those that have the courage and agility to navigate changing and complex environments so that we can deliver the best solutions for our customers. We value people with integrity, an innate willingness to help others and an eagerness to perform to the best of their abilities. 

We’re transforming our business, and we need people like you to join us on this journey.

About the role
As a Customer Service Consultant, in our Contact Centre you will be responsible for helping and communicating with our customers and advisers in relation to our contemporary financial service products, making our Contact Centre a key area that contributes to our organisation’s overall success.

After our interactive paid training program which runs over 4 weeks you will then be ready to jump on the phones and start helping our customers with your in-depth knowledge of our products and services. You will confidently navigate through various sources of information and deliver solutions based on anticipating our customers’ needs.

Your level of resilience, customer centricity, learning agility and ability to embrace change will ensure your success in this role

Experience required

  • Previous customer service experience required
  • Contact centre experience within superannuation or banking well regarded

Important details

  • The role will start on Monday 4 May
  • The role will be based in Parramatta
  • Multiple positions available 
  • Our Contact Centre runs on a ‘rotating roster’ which means you will be scheduled to work a maximum of 37.5 hours/week over the following times-   
    • The Superannuation team works within the hours of 8:30am - 7pm, Monday – Friday.
    • The Bank team works within the hours of 8am - 8pm, Monday – Friday. Also with the requirement of occasion weekend shifts within the hours of 9am - 5pm.
  • Full time paid training program for the first 4 weeks - Please note that the training will either be held at the Parramatta office, or will be run virtually. Training will run on a standard 9am - 5pm day. 

What happens after you apply?

  • Your application form responses and resume will be reviewed by our Recruitment Team
  • If successful you will be invited to complete a short video interview which is reviewed by the Team Managers
  • You will then be invited to attend a final interview where you will learn more about us as a business, the role, the team and the working environment
  • Offers will then be made to successful candidates.

Wellbeing and Benefits
As a company that values wellbeing, we offer a range of great benefits to support you financially, professionally and personally. These include access to a wide range of flexible working options including the ability to purchase extra leave, retail discounts, Employee Assistance Program, competitive home loan rates, leading superannuation contribution, discounted financial advice and personal insurance.

Inclusion & Diversity
AMP recognises individual differences and welcomes people from a variety of life and work experiences. The diversity of our people is core to our ability to innovate, grow and to fulfil our collective aspiration of helping people to own their tomorrow. A natural curiosity, a respect for differences and a growth mindset are valued at AMP.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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