IP Case Manager- Resolution Life

Apply now Job no: 612978
Work type: Permanent Full Time
Location: Various, Sydney, Melbourne
Categories: Insurance Specialisations, Case Management

AMP Life is Australia and New Zealand’s largest life insurer, with assets of over $31bn and over 1.5 million customers. AMP Life is transitioning its business model to be an in-force specialist life insurer, with a focus on providing existing customers in Australia and New Zealand with insurances such as income protection, disability and life insurances and savings & investment products.

The Role

As an experienced Case Manager, you will be responsible for the holistic and end to end management of a sensitive portfolio of claims. This includes assessing and interpreting a wide spectrum of information to make claim decisions and to develop case management strategies that proactively assist our customers in realising their best life.

Focus Areas

The key focus of this role is to manage claims in a consistent, pro-active, fair and ethical manner, in line with AMP Life’s Claims Philosophy, Core Beliefs and Model. As a Case Manager you will engage in effective communication with all stakeholders throughout the claims process relying on active listening and empathy to identify the customer need and devise an effective and personalised case management strategy.


 Key Capabilities

  • Exceptional claims assessing experience of disability insurance products
  • Exceptional and expert knowledge of specialty areas including medical, financial, legal, investigations, occupational, and rehabilitation models and process
  • Strong knowledge of Life Insurance Code of Practice (LICOP), Insurance and Superannuation Legislation including dispute bodies (FSC & AFCA) boundaries and requirements
  • Effective time management, prioritisation and workload management
  • Excellent verbal and written communications
  • Strategic, analytical assessment and decision making


To take advantage of this opportunity, please send your updated CV via the link below for immediate consideration.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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