Case Manager, Work to Outcome

Apply now Job no: 606420
Work type: Permanent Full Time
Location: Parramatta
Categories: Insurance Specialisations

Working for AMP means working for a company that empowers its people to make a difference, while providing the support of a highly talented, experienced team. We understand that it is our customers that make us great.  And because people achieve their best in different ways, our culture is flexible and supportive, to give you the freedom to focus on outcomes rather than just processes.

We've grown and changed over the decades, however for more than 160 years we've dedicated ourselves to one thing – our unwavering sense of purpose to help people own their tomorrow.

About the role

You have a passion for helping and listening to people in their time of need. You’re empathetic to their situations, and you find great satisfaction in being part of a solution in assisting them achieve their best life.

If you are looking for an opportunity to stretch your expertise and become a specialist in your field, or a change in your career direction then AMP and our role of Case Manager is ideal for you.

You'll highlight and grow your expertise as you deliver:

  • Holistic review and end-to-end management of a customer’s case
  • Proactive communication with our customers
  • Develop tailored case management plans

Apart from having a genuine, compassionate and an outstanding customer focus what we also look for is:

  • Exceptional and empathetic ability in managing sensitive conversations, putting yourself in our customer’s circumstances and reaching mutual beneficial outcomes
  • Excellent written and verbal communications skills
  • A positive, energetic and driven approach

An allied health background combined with good insurance experience will be highly regarded.

An appropriate qualification in Case Management, Insurance or an Allied Health field will be advantageous.

Our Culture

We enjoy a culture that recognises individuality yet encourages collaboration, giving real meaning to our work and making a difference to our people and our customers.


Access a great range of benefits such as flexible working options, retail discounts, onsite gym, competitive home loan rates, leading superannuation contribution, discounted financial advice and personal insurance.

Inclusion & diversity

AMP welcomes people with all kinds of life and work experiences. Our individual differences - and collective strength - make for great employee, customer and business outcomes. What unique insights could you bring to the AMP team?

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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