Customer Service Consultant - Payments Out

Apply now Job no: 601931
Work type: Permanent Full Time
Location: Auckland
Categories: Customer Service


Customer Service Consultant – Payments, Auckland

  • Customer Service superstar wanted
  • Friendly, supportive, fun and vibrant team
  • Mon-Fri, standard business hours
  • Permanent, full time, Auckland CBD

Are you passionate about providing exceptional service? Do you have empathy for your customers, yet can have hard conversations when needed? We are looking for a customer service professional who loves what they do and understands the importance of protecting our customers’ future.

About the role

As a member of the Customer Service, Payments Out Team, you will be a focal point and specialist in supporting customers of our four investment products who are experiencing financial hardship, working closely with them through the process to withdraw funds from their accounts. 

This role is hugely rewarding and varied and will provide an outstanding customer experience through excellent relationship management and service delivery. We are looking for the kind of person for whom outstanding service comes as standard.

You will:

  • Make the process easy for our customers
  • Receive & make phone calls to our customers and resolve issues in a timely, friendly and effective manner
  • Be team focused and a team player with a positive attitude
  • Build effective relationships across our business
  • Drive process with strong attention to detail
  • Work independently whilst contributing to the team

As an organization, we are striving to be New Zealand’s favourite financial services provider. To achieve that goal we need people who are committed to winning the hearts and minds of our customers. To help you be successful we focus on your development and growth so you can continue to excel at AMP and achieve your personal aspirations.

Preferred skills & experience

  • Strong customer focus
  • Ownership & accountability of work and goals
  • Problem solving mind-set
  • Effective communicator
  • Good attention to detail                  
  • Team player
  • Quick learner
  • Can easily navigate systems


We know genuine purpose is important to living a fulfilling life. We come to work every day in support of our vision to help Kiwi’s own their tomorrow so they can live with dignity.

Every person in our organisation is committed to this and understands what they need to do to help drive our vision, which in turn drivers a real sense of purpose, belonging and a shared commitment.

You will also benefit from an organisational culture of personal development and promotion from within the business. We know that if we are going to be the favourite financial services company for our customers, you need to love us first.

Join us today and find out why so many people love working at AMP.

We will be reviewing applications as they come in so don’t delay! Once our recruitment team have reviewed your application, the next stage of the process will see you invited to complete a short digital interview, followed by an online assessment.

Applications Close: 22 October 2018

Advertised: New Zealand Daylight Time
Applications close: New Zealand Daylight Time

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