Manager, Communications and Customer Engagement

Apply now Job no: 601521
Work type: Fixed term - full time
Location: Sydney
Categories: Risk & Compliance, Financial Planning (AMP)

This role revolves around preparing communications to key stakeholder groups and planning the change elements and engagement with Licensees and Advisers in the Review and Remediation (R+R) process.

About the role

  • Setting policy and procedural standards and ensuring operational teams compliance
  • Coordinating reporting and communication activities including regular newsletters, regulator communication, management reports, focus groups, team forums and presentations
  • Support and leadership of Change and Continuous Improvement
  • Ensuring that issues, trends, and themes are reported back to the Senior Manager - Advice and Customer Engagement.


  • Drafting and socialising communications to Adviser, Customers, other external and internal stakeholders
  • Drafting board papers to help initiatives go through the Risk governance model
  • Reporting on the progress and numbers of the change initiatives to senior management and external stakeholders which includes the design and preparation
  • Providing support in drafting formal letters and packs to ASIC and APRA
  • Directing Change and Continuous Improvement resources to implement new initiatives and change, and manage the Adviser and Customer impacts

Skills & experience

Ideally we are looking for candidates with:

  • Understanding of the financial planning process and day in the life of an Adviser
  • Ability to influence, understanding of Licensee/Adviser relationships
  • Knowledge of advice delivery process Experience required
  • Two years’ experience in a communications or change role in Wealth management environment
  • Knowledge of the end-to-end Financial Advice process

Our Culture

We enjoy a culture that recognises individuality yet encourages collaboration, giving real meaning to our work and making a difference to our people and our customers.


Access a great range of benefits such as flexible working options, retail discounts, onsite gym, competitive home loan rates, leading superannuation contribution, discounted financial advice and personal insurance.

Inclusion & diversity

AMP welcomes people with all kinds of life and work experiences. Our individual differences - and collective strength - make for great employee, customer and business outcomes. What unique insights could you bring to the AMP team?

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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