Advice Operations Consultant

Apply now Job no: 600930
Work type: Secondment
Location: Melbourne
Categories: Customer Service, Operations

About the role
In this role you will provide support to AMP’s network of Advisers and licensees with regard to their administrative requirements in the areas of remuneration, registers, appointments, transfers and general adviser administration operations. Your focus will be on providing inbound contact centre service to AMP’s Adviser network.

This is a fixed term contract opportunity. 

Duties

  • Manage adviser / licensee requests in line with agreed targets
  • Support the investigation and resolution of adviser queries
  • Generate relevant reports

Skills & experience

  • Previous customer service experience
  • Ability to multitask and build key stakeholder relationships
  • Motivated to work in a target driven environment

Why AMP?
Working for AMP means working for a company that empowers its people to make a difference, while providing the support of a highly talented, experienced team. We understand that it is our customers that make us great. And because people achieve their best in different ways, our culture is flexible and supportive, to give you the freedom to focus on outcomes rather than just processes.

Our Culture
AMP is an organisation like few others. We enjoy a culture that recognises individuality yet encourages collaboration, giving real meaning to our work and making a difference to our people and our customers.

Benefits
Access a great range of benefits such as flexible working options, retail discounts, onsite gym, competitive home loan rates, leading superannuation contribution, discounted financial advice and personal insurance.

Inclusion & diversity
AMP welcomes people with all kinds of life and work experiences. Our individual differences - and collective strength - make for great employee, customer and business outcomes. What unique insights could you bring to the AMP team?

Ref: AJ600930

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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