Quality Assurance Remediation Manager

Apply now Job no: 600777
Work type: Permanent Full Time
Location: Various, Sydney, Melbourne
Categories: Risk & Compliance

About the role

We are looking to expand our QA team in our Enterprise Risk Advice team in Sydney and Melbourne! We have a highly regarded leadership team. It's a very busy (but exciting!) time to join AMP as we aim to be the gold standard in the industry.

 

Duties

A key component of this role is to ensure there is consistency and quality assurance across the various remediation cases in the programme.  The role will involve performing quality checks on remediation project tasks with a view to ensuring that quality, consistent and fair remediation standards apply for all customers throughout the remediation experience as per procedures.  Identify and provide remediation themes and recommended improvements.

The role will also involve a level of training to new staff and existing staff on the policies and procedures applied and adhered to in the remediation program.

This role has a strong customer focus and involves reviewing customer advice provided by AMP advisers and assessing the quality and appropriateness against the needs of the customer.

 

Skills & experience

Ideally we are looking for candidates with:

  • Customer focus and project management capability
  • Sound knowledge of relevant legislation and regulatory obligations relating to Advice and the Financial Services industry
  • Persuasive and adaptive negotiating and influencing skills
  • Stakeholder management experience to an executive level
  • Solid proven experience in an advice role (eg, policy, advice solutions development and compliance)
  • Advanced Diploma in Financial Services or equivalent

 

 

Why AMP?

 

Working for AMP means working for a company that empowers its people to make a difference, while providing the support of a highly talented, experienced team. We understand that it is our customers that make us great.  And because people achieve their best in different ways, our culture is flexible and supportive, to give you the freedom to focus on outcomes rather than just processes.

 

Our Culture

AMP is an organisation like few others. We enjoy a culture that recognises individuality yet encourages collaboration, giving real meaning to our work and making a difference to our people and our customers.

 

Benefits

Access a great range of benefits such as flexible working options, retail discounts, social club, onsite gym, competitive home loan rates, leading superannuation contribution, discounted financial advice and personal insurance.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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