Domain Architect – Digital Customer and Advice
This is a very high-profile, critical role for the CTO Strategy and Architecture Practice, as the successful candidate will draw together all of the strands of the Digital User Experience initiatives and strategies, and will become heavily involved in supporting Global OS product development.
About the role
The Strategy and Architecture practice are embarking upon a journey of radical capability transformation. As the Domain Architect, you will spear-head the strategy, design and development of AMP’s business-critical Digital Customer and Adviser Experience and Advice Portfolio architecture
Your deep digital solutions experience coupled with your continuing appreciation of current and emerging customer-centric trends and needs will enable you to engage with business and technology stakeholders as an inspirational and trusted adviser.
As a role model, you will be instrumental in developing the Strategy and Architecture Practice, as you nurture, coach and mentor less senior architects, and actively engage in helping the Practice to reach it’s full capability and value potential. Dut
What we also look for in you:
Combining this with your experience across the financial advice industry, you will ensure you take an innovative approach to the convergent Digital Customer and Advisor Experience space and supporting Advice portfolio services.
You will draw together a holistic architecture that leverages AMP’s evolving Salesforce-based enterprise customer experience platform and Goals 360 advice solution, setting your focus on digital growth initiatives, customer-centricity and developing a world-leading advisor solution.
Reporting to the Head of Strategy and Architecture, you will work collaboratively with other domain and platform architects, specialists, partners and other business and technology stakeholders to ensure AMP’s architecture is continually improving to service AMP’s changing and forward needs in full aligment with corporate and divisional strategy and plans.
Consulting: Ideally at least 5 years consulting with business and technology stakeholders, including C-level stakeholders
Solution Architecture: leading and developing holistic solution architectures for complex business spaces, including working with business capability, business service and operating models, and business processes, and developing the architecture for a major platform, programme or technology domain
Business Domain: providing senior architecture leadership in Financial Services, with significant coverage of digital customer experience
Governance: ensuring alignment of build to approved design, and presenting to governance forums
Strategic Architecture: executing the development of IT strategies, target architectures and roadmaps for strategic platforms or core business capabilities
Working for AMP means working for a company that empowers its people to make a difference, while providing the support of a highly talented, experienced team.
We understand that it is our customers who make us great. And because people achieve their best in different ways, our culture is flexible and supportive, to give you the freedom to focus on outcomes rather than just processes.
Benefits Access a great range of benefits such as flexible working options, retail discounts, onsite gym, competitive home loan rates, leading superannuation contribution, discounted financial advice and personal insurance.
Inclusion & diversity AMP welcomes people with all kinds of life and work experiences. Our individual differences - and collective strength - make for great employee, customer and business outcomes.
What unique insights could you bring to the AMP team?