Customer Service Consultant

Apply now Job no: 598380
Work type: Permanent Full Time
Location: Auckland
Categories: Customer Service

Customer Service Consultant – Investment Administration, Auckland

  • Customer Service Super STARS Wanted
  • Friendly, supportive, and  fun vibrant Investment Team
  • Can do attitude with a positive and energetic approach
  • Deliver a professional service every day to all customers and advisers
  • Permanent, Full Time, Auckland CBD

Are you passionate about providing exceptional service? We are looking for a customer service administration professional who loves what they do and understands the importance of protecting our customers future.

About the role

As a member of the Customer Service Investment Administration Team, you will be a focal point for performing administration functions, providing service excellence, coupled with a strong understanding of our AMP Investment products. 

Customer service is at the heart of our business. We are looking for the kind of customer service people for whom outstanding service comes as standard.

We aim too:

  • Deliver a professional service every day to all customers and advisers
  • Build effective relationships across our business
  • Make the process easy for our customer
  • Receive  & make phone calls to our  customers and resolve  issues in a timely, friendly and effective manner
  • To be team focused and a team player with a positive attitude
  • Process driven with a strong attention to detail
  • Previous experience in customer service
  • Ability to work independently whilst contributing to the team

As an organization, we are striving to be New Zealand’s favourtie financial services provider. To achieve that goal we need people who are committed to winning the hearts and minds of our customers. To help you be successful we focus on your development and growth so you can continue to excel at AMP and achieve your personal aspirations.

Preferred skills & experience

  • Strong customer focus
  • Ownership & accountability of work and goals
  • Problem solving mind-set
  • Effective communicator
  • Good attention to detail                  
  • Team player
  • Quick learner
  • Can easily navigate systems


We know genuine purpose is important to living a fulfilling life. We come to work every day in support of our vision to help Kiwi’s own their tomorrow so they can live with dignity.

Every person in our organisation is committed to this and understands what they need to do to help drive our vision, which in turn drivers a real sense of purpose, belonging and a shared commitment. Because of this culture, you will enjoy working in a dynamic environment where process improvement and collaboration is in our DNA.

You will also benefit from an organisational culture of personal development and promotion from within the business. We know that if we are going to be the favourite financial services company for our customers, you need to love us first. Join us today and find out why so many people love working for AMP.

To apply for this opportunity please submit your CV by clicking on the "apply" button. Applications close 25th August 2017

Advertised: New Zealand Standard Time
Applications close: New Zealand Standard Time

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