Fixed term - 12 month contract
About the role
The purpose of this role is
to review ongoing service arrangements provided by AMP advisers to customers,
and assess delivery against the customer agreement. This role will support the
implementation of a customer remediation program and identify and provide
remediation themes and recommended improvements back into the overall policies,
business rules and processes related to ongoing service fees.
- Investigation into ongoing customer service
arrangements, associated service fees and any customer remediation required.
- Calculate and determine any refund and
compensation that may be payable to a client.
- Design, develop and deliver end to end customer
remediation programs that are valued by both our customers and advisers
Skills & experience
- Understanding of the advice and service delivery
- An investigative mindset with a heightened level
of commercial awareness
- Previous exposure to analytical
pieces of work or a confidence around numerical capability
Working for AMP means working for a company that empowers its people to
make a difference, while providing the support of a highly talented,
experienced team. We understand that it is our customers that make us great. And because people achieve their best in
different ways, our culture is flexible and supportive, to give you the freedom
to focus on outcomes rather than just processes.
AMP is an organisation like few others. We enjoy a culture that
recognises individuality yet encourages collaboration, giving real meaning to
our work and making a difference to our people and our customers.
Access a great range of benefits such as flexible working options,
retail discounts, social club, onsite gym, competitive home loan rates, leading
superannuation contribution, discounted financial advice and personal