Investigative Analyst - Fee Remediation

Apply now Job no: 596797
Work type: Fixed term - full time
Location: Sydney
Categories: Accounting and Finance, Business Planning and Analysis (Non IT), Risk & Compliance, Financial Planning (AMP)

Fixed term - 12 month contract

About the role

The purpose of this role is to review ongoing service arrangements provided by AMP advisers to customers, and assess delivery against the customer agreement. This role will support the implementation of a customer remediation program and identify and provide remediation themes and recommended improvements back into the overall policies, business rules and processes related to ongoing service fees.

Duties

  • Investigation into ongoing customer service arrangements, associated service fees and any customer remediation required.
  • Calculate and determine any refund and compensation that may be payable to a client.
  • Design, develop and deliver end to end customer remediation programs that are valued by both our customers and advisers

Skills & experience

  • Understanding of the advice and service delivery process
  • An investigative mindset with a heightened level of commercial awareness
  • Previous exposure to analytical pieces of work or a confidence around numerical capability

Why AMP?

Working for AMP means working for a company that empowers its people to make a difference, while providing the support of a highly talented, experienced team. We understand that it is our customers that make us great.  And because people achieve their best in different ways, our culture is flexible and supportive, to give you the freedom to focus on outcomes rather than just processes. 

Our Culture

AMP is an organisation like few others. We enjoy a culture that recognises individuality yet encourages collaboration, giving real meaning to our work and making a difference to our people and our customers.

Benefits

Access a great range of benefits such as flexible working options, retail discounts, social club, onsite gym, competitive home loan rates, leading superannuation contribution, discounted financial advice and personal insurance.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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